Professional Sales Solutions

How Is PSS Different

Compare Professional Sales Solutions to a typical outsourced telemarketing sales vendor.

	Professional Sales Solutions	Telemarketing Vendor
1. Sales rep education	All have four-year college degrees.	Most have high school or some college.
2. Sales rep experience	Professional sales experience.	Telemarketing or no experience.
3. Customer interactions	Fluid conversations following a framework (outline).	Canned pitch following a script that is recited.
4. Customer call backs directly to sales reps	Yes. Sales reps have their own direct line callback numbers for personalized communications.	No. Callbacks not allowed, or go to a pooled number.
5. Customer complaints about calls	None or nearly none.	Can be significant.
6. Pre-sale and post-sale customer service	Handled personally by the PSS sales rep.	A referral number at best. Customer may not be satisfied there.
7. Credit card processing	Uses a secure web based system. Credit card numbers are not stored on PCs and servers at PSS offices.	Varies. Credit card numbers may be retrievable by employees.
8. Sales trend analysis	Quarterly detailed analysis of sales trends and reports.	No. Only reports.
9. Access to top management	Top management is readily accessible to clients.	Varies.
10. Costs	Numerous options including pay-for-performance, hybrid commission/hourly as well as strictly hourly. On all campaigns there are no hidden fees, set up charges or retainers.	Pay for time (phone hour) whether a sale is made or not. Added fees for set-up, scripting and training.