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Compare Professional Sales Solutions to a typical outsourced telemarketing sales vendor.
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Professional Sales Solutions |
Telemarketing Vendor |
| 1. Sales rep education |
All have four-year college degrees. |
Most have high school or some college. |
| 2. Sales rep experience |
Professional sales experience. |
Telemarketing or no experience. |
| 3. Customer interactions |
Fluid conversations following a framework (outline). |
Canned pitch following a script that is recited. |
| 4. Customer call backs directly to sales reps |
Yes. Sales reps have their own direct line callback numbers for personalized communications. |
No. Callbacks not allowed, or go to a pooled number. |
| 5. Customer complaints about calls |
None or nearly none. |
Can be significant. |
| 6. Pre-sale and post-sale customer service |
Handled personally by the PSS sales rep. |
A referral number at best. Customer may not be satisfied there. |
| 7. Credit card processing |
Uses a secure web based system. Credit card numbers are not stored on PCs and servers at PSS offices. |
Varies. Credit card numbers may be retrievable by employees.
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| 8. Sales trend analysis |
Quarterly detailed analysis of sales trends and reports. |
No. Only reports. |
| 9. Access to top management |
Top management is readily accessible to clients. |
Varies. |
| 10. Costs |
Pay-for-performance. Your company only pays for sales out of generated revenue. No hidden fees.
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Pay for time (phone hour) whether a sale is made or not. Added fees for set-up, scripting and training. |
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